Statement of Consumer Rights

As a client of Blue Ridge Behavioral Healthcare, you have rights and responsibilities….

Statement of client rights:

  • to be treated with dignity and respect
  • to be told about your treatment
  • to have a say in your treatment
    to say what you prefer
  • to have all records about you kept confidential
  • to speak to others in private
  • to get help with your rights
    to have your complaints resolved

Statement of client responsibilities:

  • to treat others with dignity and respect
  • to provide information needed for treatment & services
  • to participate in service planning or changes & then abide by the plan
  • to express preferences & seek understanding of your role in treatment
    to keep the confidentiality of others
  • to ask for privacy while respecting the privacy of others
  • to ask staff to help you with your rights
  • to appropriately voice your concerns and seek resolution

If you have problems or concerns regarding these rights, you may contact either: 

        

         Blue Ridge Behavioral Healthcare
         Office of Consumer Affairs
         611 McDowell Avenue NW
         Roanoke, VA 24016
         Phone: (540) 266-9200 ext 3220
         Voice Relay: 711
         Fax: (540) 342-3855

        

         Regional Advocate
         Catawba Hospital
         P.O. Box 200
         Catawba, VA 24070
         Phone: (540) 375-4321
         Fax: (540) 375-4328